14-Day Return Policy
Imperial Enterprises offers a 14-day return window from the date your order is delivered. Please contact us within 14 days of delivery to request a return.
Return Eligibility
To be eligible for a return, an item must be unused, in its original condition, and returned with its original packaging and proof of purchase.
Please contact us before sending any item back. We will provide return instructions after reviewing your request.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos of the issue.
Custom-made or personalized items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Refunds
Once an authorized return is received and inspected, we will notify you whether your refund is approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
Sale Items
Sale items are subject to the same return policy unless the product listing states otherwise or applicable law requires otherwise.
Exchanges
If your item arrives damaged, defective, or incorrect, contact us to discuss a replacement or another appropriate resolution.
Return Shipping
Please contact us before returning any product. We will provide the return instructions.
For returns due to a change of mind, return shipping costs may be your responsibility where permitted by law. If the return is due to our error or a damaged or defective item, contact us for assistance.
Original shipping charges may be non-refundable where permitted by law.
Contact Us
For return, exchange, or refund requests, contact:
Email: imperialenterprises65@gmail.com
WhatsApp: +1 402-816-1966
Website: https://imperialenterprisesusa.com
Please include your order number and a description of your request.